Reservation & Cancellation Policy​

To respect our clinicians’ professional time and the time of other clients, we kindly request a minimum of 24-hour notice for cancellations or appointment rescheduling. To secure your appointment, we may require a credit card at the time of booking. If you cancel your appointment with less than 24 hours' notice, a flat fee of $50 will be charged​

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Mobile Services and Scheduling Policy​

All mobile services must be a minimum of $75.  Any travel over 20 miles may incur a $50 travel fee. Any services booked outside of normal business hours (8am-8pm Monday to Saturday) will incur an after hours fee of $75.  Ask about specialty pricing for parties and/or groups of 5+.

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Late Policy

In consideration of all our valued clients, we cannot guarantee your appointment if you are more than 10 minutes late. If you're running behind schedule, please call us as soon as possible so that we can make every effort to accommodate you.

 

Rushing to an appointment doesn't contribute to an enjoyable experience. To make the most of your visit, we recommend arriving at least 15 minutes before your appointment. Our scheduling is thoughtfully designed to ensure you receive the full benefits of your scheduled time with our providers. If you are running late, we will do our best to accommodate you, although we cannot guarantee the full duration of the service.

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For Mobile Visits, we ask that you are present at the designated location at the time of the scheduled visit. If you are are not present, we will do our best to accommodate you, although we cannot guarantee the service.

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Please note that consultations are complimentary, but a credit card is required for booking, and a $50 fee will be charged for cancellations made with less than 24-hour notice.

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Medical Evaluations ​

The medical evaluation at Arrive Health and Wellness is designed to assess your health status and determine the most appropriate treatment plan for your needs. This evaluation involves a comprehensive review of your medical history, current health conditions, and relevant symptoms.

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Undergoing a medical evaluation does not guarantee approval for treatment at Arrive Health and Wellness. Approval for any treatment will be based on the results of the evaluation and the professional judgment of our healthcare providers.

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The fees for the medical evaluation are non-refundable. Payment is required at the time of service, and refunds will not be issued regardless of the evaluation outcome or subsequent approval status for treatment.

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All information disclosed during the evaluation will be kept confidential in accordance with our privacy policy and applicable laws. Your health information will be used solely for the purpose of determining your treatment plan.

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By participating in the medical evaluation, you agree to provide accurate and complete information about your health history and current condition. Failure to do so may affect the accuracy of the evaluation and the suitability of the recommended treatment plan.

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The Vitality RN and Arrive Health and Wellness reserves the right to modify these terms and conditions at any time. Any changes will be communicated to you before your evaluation.

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By proceeding with the medical evaluation, you acknowledge that you have read, understood, and agree to these terms and conditions.​

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